FAQ

There are important reasons why you should definitely book the European Court in Heidelberg:

1. Private hotel: We are a privately run hotel in the 3rd and 4th generation, where the von Kretschmann family and the entire team personally ensure that you are really well looked after.
2. Genuinely unique: we only exist once.
3. Special warmth: We are known for our extremely warm and attentive service. Many guests call us the warmest hotel in Heidelberg.
4. Long tradition: We have been the first hotel on the square for over 155 years and, according to the leading gastronomy guides, the best hotel in the entire Rhine-Neckar metropolitan region
5. Best location: The city’s sights, such as the famous Heidelberg Castle or the longest pedestrian zone in Germany, are within walking distance.
6. Culinary delights: You can enjoy a wonderful meal with us. Whether in the fine dining restaurant “Die Kurfürstenstube”, in the bar or in summer in the Mediterranean inner garden and the adjoining summer restaurant
7. Unique SPA: You will find unique relaxation high above the rooftops of the city in our light-flooded Panorama Spa.

Dogs are very welcome here. Please note that only dogs are allowed, unfortunately other pets cannot be accommodated.

Dogs are welcome in the public areas of the hotel. However, for reasons of hygiene, dogs are not permitted in the PANORAMA SPA or the fitness area.

You are welcome to book an extra bed per person per night. We are happy to provide you with a baby crib free of charge on request.

Children from 0 to 5 years stay free of charge in their parents’ room at the Europaeischer Hof. Children aged 6 and over stay for 59.00 euros in an extra bed with their parents.

Yes, colleagues are personally available for you around the clock, so that you always have a contact person who will take care of your needs. This also ensures your safety 24 hours a day.

In any case. A delicious dinner in the Kurfürstenstube fine dining restaurant or a soothing wellness treatment in our PANORAMA SPA. Give the gift of a romantic break for two on your wedding anniversary or a candlelight menu for a birthday. There are many occasions when you can make others happy with exclusive hotel vouchers from the Europäischer Hof. Let our online shop get inspired

You always get the best room rate and the best conditions when you book directly via our website, by e-mail at reservations@europaeischerhof.com, by telephone on +49 (0) 6221 515 501. Save from € 10.00 per night and room compared to a booking on an online platform. Here you can find out about the additional advantages of booking directly with us.

We are pleased that we receive a very good average guest rating across all portals.
According to Trustyou customer reviews, the Europäische Hof Heidelberg is one of the excellent hotels and has above-average ratings.

You are welcome to rebook your room. Simply contact us directly. As a rule, you can cancel free of charge up to 48 hours before arrival. If you are unable to cancel after this time, we will put your room back on sale. If we are then unable to resell the room, 90 percent of the room price will be charged.

The hotel and the rooms have free Wi-Fi internet access (bandwidth 1 to 10 Mbit/s).

At reception there are two booths with computers and printers, which you can use free of charge.

Heidelberg’s old town is around 200 m from the Europäischer Hof and offers a wide range of shopping opportunities. At 1.5 km, the pedestrian zone is the longest shopping mile in Germany and is perfectly accessible on foot.

The best way to get to Heidelberg Castle is to take the funicular at Kornmarkt. This can be reached on foot from the hotel in 15 minutes. When the weather is nice, we also recommend the “running route” to the castle and a descent with the cable car. You can also start on foot at the cable car. Of course you can also drive to the castle. There is a limited number of parking spaces in front of the entrance.

The renowned University Hospital in Heidelberg is 3.5 km from the Europäischer Hof.

The nearest ATM (Deutsche Bank) is 200 meters from the hotel.

We are happy to organize an airport transfer subject to availability and for a fee. We do not offer a regular shuttle service.

A public underground parking garage (parking garage P5) is connected to our hotel. The graduated rate depends on the length of stay. It is not necessary to reserve a parking space in advance.

Rooms are guaranteed to be available to our guests from 15:00 on the day of arrival and until 12:00 on the day of departure. Should you wish to check in earlier or check out later, please contact us. Early check-in or late check-out is possible subject to availability and on request (for an additional charge)

If you want to do something before check-in or after check-out, we will be happy to take your luggage to our luggage storage. Your luggage can be safely stored in our luggage room until you return.

The hotel is located in the heart of Heidelberg. However, the streets surrounding us are side streets with no through traffic, so you can sleep peacefully. If you want to be on the safe side, why not book a comfort room with us. All comfort rooms face our quiet and beautifully landscaped inner courtyard. An oasis of peace in the middle of Heidelberg.

We have a limited number of smoking rooms. Please note that it is unfortunately not possible to guarantee these in advance. We can only provide these rooms subject to availability on the day of arrival. You also have the opportunity to smoke on our terrace in the beautiful inner garden or soon in our new Smokers Lounge in the heart of Heidelberg.

We have a very limited number of barrier-free hotel rooms. Please note that it is unfortunately not possible to guarantee these in advance. We can only provide these rooms subject to availability on the day of arrival.

Please note that our hotel only has a limited number of rooms with a shower. Unfortunately, it is not possible for us to guarantee a room with a shower in advance. We can only provide these rooms subject to availability on the day of arrival.

All our hotel rooms are air-conditioned.

You can see the famous castle from the Penthouse Suite. Or when you relax on our sun terrace or work out in the fitness room above the rooftops of Heidelberg.

Important for allergy sufferers: you can breathe easy here. We are happy to offer you bed linen for allergy sufferers. Just let us know when you make your booking at our privately run 5-star hotel. By the way: all rooms have mite-proof mattress covers and our mattresses are regularly professionally cleaned.

Please note that due to the very limited number of rooms with connecting doors, it is unfortunately not possible to guarantee these in advance. We can only provide these rooms subject to availability on the day of arrival.

Yes, the Europa Bar is open for you daily from 17:00.

We welcome you to our breakfast on weekdays between 06:30 and 11:00 and on Sundays between 7:00 and 11:30. We are happy to offer you our gourmet breakfast or a selection of small breakfast variations for the small appetite in the morning.

External breakfast guests are also very welcome here if you want to enjoy a really extensive breakfast in Heidelberg in a beautiful atmosphere.

We are happy to provide lactose- and gluten-free food on request. If you have any special requests, please let us know when you make your booking so that we can provide you with sufficient attractive food.

We are happy to offer halal or kosher food. If you have any special requests, please let us know when you make your booking so that we can provide you with sufficient attractive food.

Yes, we have. Our fine dining restaurant ‘Die Kurfürstenstube’ is open in the winter months and our ‘summer restaurant’ is open in the summer months. Both restaurants are open Monday to Sunday from 12:00 to 23:00. Food orders can be placed until 21:00. Due to the often high demand, we ask you to make a reservation in good time.

The PANORAMA SPA is open from Monday to Sunday from 09:00 to 21:00 and has an indoor pool, a sauna, a sanarium and a steam bath.

The fitness area with the latest Technogym equipment is open 24 hours a day. Here you can work out around the clock with a view of the famous Heidelberg Castle.

It is not necessary to register to use the PANORAMA SPAS or fitness area. We recommend making a reservation for the beauty area for massages and cosmetic treatments.

We are also happy to welcome babies if accompanied. The PANORAMA SPA can be used unaccompanied from the age of 16.

With pleasure. You can leave your belongings with us and relax in the spa after check-out.

We look forward to your visit to the PANORAMA SPA even if you are not a hotel guest. We offer a range of options, from annual club membership to short visits. Please feel free to contact us!

Yes, nudist bathing is not permitted.

No, towels are provided free of charge to hotel guests and external guests.

We are happy to organize bicycles for hire during your stay at our hotel, subject to availability.

You’ll find everything around our hotel! The hotel is located in the middle of Heidelberg. The main attraction when shopping in Heidelberg is the Hauptstraße, the longest pedestrian zone in Germany. Here you will find well-known stores and stores as well as owner-managed specialist stores with a long tradition. A unique shopping world awaits you on a stroll through the small side streets of the Hauptstraße. If you are looking for international designers such as Gucci, Prada, Hermes or Louis Vuitton, you can shop in Mannheim (20 km away) or Frankfurt (80 km away). The nearest outlet is in Metzingen (Outletcity Metzingen), which is 150 km away.

Would you like to spend an unforgettable weekend in Heidelberg? Then take a look at our recommendations on our bucket list . Our concierge has summarized his 10 highlights in Heidelberg.