Questions & Answers



Why should I make a reservation at the hotel Europaeischer Hof?

There are several important reasons for making a reservation at the Europaeischer Hof Heidelberg:
  1. Private hotel: We are a privately run family hotel in our 3rd and 4th generations, where the von Kretschmann family and the entire team will personally take care of your wellbeing.
  2. We are unique: There is only one Europaeischer Hof.
  3. Special hospitality: We are known for our very warm-hearted and caring service. Many of our guests call us the most warm-hearted hotel in Heidelberg.
  4. Long tradition: We have been Heidelberg’s top first-class hotel for 155 years and, according to many leading gastronomy guides, the best hotel in the entire metropolitan Rhine-Neckar region.
  5. Perfectly situated: Heidelberg’s sights like the famous castle or Germany’s longest pedestrian zone are within walking distance of our property.
  6. Cuisine: You can dine and indulge to your heart’s content here: In the Fine Dining restaurant “Die Kurfürstenstube”, in the bar or during the summer in our Mediterranean inner courtyard and in the adjoining Summer restaurant.
  7. Unique Spa: High above the rooftops of the city, you will find a unique sense of tranquillity in our light-flooded Panorama Spa.

May I bring my dog with me?

Of course you can bring your dog, your cat or any other pet to our hotel. Our four-legged guests are just as important to us as the two-legged ones. By the way: We also offer a great dog package. Maybe we can tempt you?

Is it possible to book an extra bed or a cot?

We are happy to add an extra bed to your booking for 59 EUR per person per night. Upon request, we would also be happy to provide a cot free of charge.

Can children be included in the booking for free? If so, until what age?

Children aged 0 to 5 years can stay in their parents’ room for free. From the age of 6 and older, children may use an extra bed for 59 EUR.

Is the reception manned 24 hours a day?

Yes, our colleagues are here for you around the clock, so you always have a contact person to take care of your needs. This way, your safety is also guaranteed. That makes us an attractive alternative to Airbnb.

Can I purchase vouchers online?

Definitely. A delicious dinner in the fine dining restaurant Kurfürstenstube or a soothing wellness treatment in our PANORAMA SPA. Give the gift of a romantic getaway for two on your wedding anniversary or a candlelight dinner for your birthday. There are many occasions on which you can give pleasure to others with exclusive hotel vouchers from Der Europäische Hof Heidelberg. Be inspired in our online shop.

Should I book via a portal or directly with the hotel?

You will always receive the best room rate and the best conditions by booking directly on our website, via email to,, or via telephone on +49 (0) 6221 515 501. Save to 10.00 € per night and per room compared to booking via a portal. Discover here, which additional advantages you have by booking directly.

How is the Europaeischer Hof Heidelberg rated by guests?

We are delighted to say that the feedback we receive from guests is very positive on the whole
According to TrustYou customer reviews, the Europaeischer Hof Heidelberg is among the excellent hotels and has above-average reviews.

Recommended by HOLIDAYCHECK 2017
With an overall rating of 5.8 out of 6 (as of April 2017), our hotel is one of the best rated hotels on HolidayCheck. We are therefore very pleased to have been awarded this recommendation by HolidayCheck.

With this prestigious accolade, the Europaeische Hof Hotel Europa at the centre of Heidelberg is one of the top 10% of successful business worldwide on TripAdvisor. This certificate is awarded to businesses that receive consistently high ratings from TripAdvisor travellers.

The independent hotel and restaurant guide has been an essential advisor for gourmets, connoisseurs, and travellers for many years now and honoured us with a recommendation for 2017.

Can I change or cancel my booking?

Yes, you can change your booking. Just contact us directly. Usually, it is no problem to cancel your booking 48 hours prior to arrival. Should you get tied up or wish to cancel your room at a later point, we will make the room available to other guests. If we are unable to rebook the room, 90 percent of the room rate would be due.

Is there free WIFI available?

WIFI is free of charge throughout the entire hotel. You will be browsing with at least 4 Mbit/s. Should you need larger quantities of data, you can purchase a high-speed voucher for 9.50 Euro you can use with a connection speed of at least 8 Mbit/s.

Is a business centre available?

Two cabins with computer and printer are at your disposal at the reception.
Arrival and parking

How far is the hotel away from the Altstadt?

The Europaeischer Hof is situated in the centre of Heidelberg. Germany’s longest pedestrian zone begins 200m from the hotel. The Altstadt is about 1.5km away from the hotel and can be reached easily via the Hauptstraße with its wide array of shops.

How do we get from the hotel to the castle?

The best way to reach Heidelberg Castle is using the funicular railway from Kornmarkt. It is located within 15 minutes walking distance from the hotel. When the weather is nice, we recommend walking to the castle and taking the funicular railway on the way back down. On foot, you will also begin at the funicular railway station. Of course, you can also drive the car up to the castle. There is a limited number of parking spaces in front of the entrance.

How far is the hotel from the University Hospital?

Heidelberg’s world-famous University Hospital is 3.5km away from the hotel.

Where is the closest cash machine?

You will find the nearest cash machine (Deutsche Bank) 200 metres from the hotel.

Do you offer shuttles from the airport? What do they cost?

You can book an airport shuttle with your hotel reservation or at a later stage. We offer it from €150.00. We do not offer a regular shuttle, only individual ones.

Do you offer covered parking spaces?

No, but our underground garage offers plenty of space to park your car safely. The 3 parking spaces for e-cars in the garage are also covered of course.

Do you have an underground garage? How high is it and what does it cost?

Our underground garage has been recently renovated and has 200 parking spaces. The entrance height is 1.90m. The rates for the garage are staggered. The day rent is 23.00 Euro. You can find out about the hourly rates upon arrival.
Check-in and check-out

What are the times for check-in and check-out?

We guarantee your room to be ready from 3 pm on the day of arrival, check-out time is 12 noon. Should you wish to check in earlier or check out later, please ask us about it. Early check-in or late check-out may be possible depending, on availability and upon request (for an additional charge).

Can I store my luggage at the hotel?

We would be happy to store your luggage for you while you spend time in town before checking in or after checking out. Your luggage will be safe in our storage room until you are ready to leave.
Hotel life

Are the hotel rooms quiet?

The hotel is situated at the heart of Heidelberg. However, the side roads surrounding the hotel are very calm and don’t see much traffic, so you will be able to enjoy a good night’s sleep. In case you want to be absolutely sure, why don’t you book one of our Comfort rooms? All Comfort rooms are facing our quiet, beautifully green inner courtyard. A sanctuary in the middle of Heidelberg.

Do you have smoking rooms?

Yes, we have several selected smoking rooms at the Europaeischer Hof Heidelberg that we will be happy to place at your disposal. Please let us know in your reservation or upon arrival if you would prefer a smoking room. You also have the option to smoke on the terrace of the beautiful inner courtyard or soon in our new smokers’ lounge in the heart of Heidelberg.

Do you have accessible rooms?

You are in search of a room with disabled access in Heidelberg? Then you can stop looking. We have several wheelchair-accessible rooms that meet the highest demands. Please ask us about them, so we can discuss all the details with you to make your stay as pleasant as possible.

Do you have rooms with walk-in showers?

Many of our hotel rooms have walk-in showers. Please let us know in your booking if you would like one of these rooms.

Are all rooms in the hotel air-conditioned?

All of our hotel rooms are air-conditioned. Several have the latest high-performance air-conditioning systems by Mitsubishi, which are able to cool your room down to an absolute minimum.

Can I see the castle from my hotel room?

You can see the castle from our Penthouse Suite, while relaxing on our sun terrace or when training at our gym above the rooftops of Heidelberg.

Do you have hypoallergenic bedding available?

Important note for allergy sufferers: Here, you can take a deep breath. We are happy to offer you bedding suitable for allergy sufferers. Please let us know if you require this when making your reservation in our privately run 5-star hotel. By the way: All our rooms are equipped with mite-safe mattress covers and our mattresses are regularly cleaned professionally.

Are there also adjoining rooms with connecting doors?

A certain number of our individually designed adjoining hotel rooms that have connecting doors to connect several different room categories. Our rooms with connecting doors are an excellent choice for a small group of friends or families with children who want to have a splendid time in Heidelberg.
Food and drinks

What time is breakfast served?

On weekdays, we invite you to join us for breakfast between 6:30 and 11:00 am and on weekends from 0:30 to 11:30 am. For hotel guests, the breakfast costs 32.00 €. In addition to freshly squeezed juices, we also offer you a high-quality selection of food. You also have the option to have your eggs made to order by our chef. For smaller appetites, we recommend our Business Breakfast for 13.50 € per person.

Do you offer a Business Breakfast?

We offer our Business Breakfast for 13.50 Euro for business guests who are in a hurry or for guests who prefer a small breakfast to our large breakfast buffet. The Business Breakfast is basically sweet and includes one bread roll and a croissant, an Actimel, a small bowl of fruit as well as honey, jam, butter, cream cheese and a glass of juice of your choice. And of course, coffee and tea or a lovely cappuccino. Let us know if you prefer a savoury breakfast, then we will serve an egg and some cheese and cold cuts

Can I have breakfast or brunch as a non-hotel guest?

External guests who wish to have an extensive breakfast or brunch in a nice atmosphere are also welcome at our hotel. External guests pay 39.00 Euro for our very large breakfast buffet, which is all-inclusive. If external guests are meeting hotel guests to have breakfast together, they will also only pay 32.00 Euro.

Do you have lactose- and gluten-free food?

We are happy to offer lactose- and gluten-free food upon request. Please let us know your special dietary requirements when making your reservation, so that we can prepare plenty of appetising food for you.

Do you offer Halal or kosher food?

We are happy to offer Halal or kosher food. Please let us know your special dietary requirements when making your reservation, so that we can prepare plenty of appetising food for you.
SPA & Fitness

What are the opening hours of the SPA area?

Our beautiful Spa is open from 09:00 am – 09:00 pm on Mondays, Tuesdays, Wednesdays, Thursdays and Sundays and from 09:00 am – 10:00 pm on Fridays and Saturdays. If you wish to go swimming earlier, please inform our colleagues at the reception, they will be happy to open the pool for you from 06:00 am.

What time does the fitness area open?

The fitness area with the latest Technogym equipment is open 24 hours daily. You can train around the clock with a view of the famous Heidelberg Castle.

Do I need to sign up to use the SPA?

A registration for using the SPA or fitness area is not necessary. We recommend a reservation for the beauty area for massages and cosmetic treatments.

Is there a minimum age for using the Spa area?

As long as they are accompanied, we are even happy to welcome babies. Without accompaniment, we welcome our guests from the age of 16.

Can I use the SPA after checking out?

Of course. You may deposit your luggage with us after check-out and go and relax in the Spa.

Can I visit the spa as an external guest?

We look forward to your visit at the Panorama SPA as a non-hotel guest. We offer a wide variety of options, from yearly membership to a short visit. Ask us about our offers or find information here.

Do I need to bring swimwear?

Yes. Nude bathing is not allowed.

Do I need to bring towels?

No, towels are available free of charge for hotel guests as well as for external guests

Can I hire bicycles at the hotel?

We will be happy to organise bicycles from a bicycle rental service during your stay at our hotel.

Where is the best place to go shopping? Is there an outlet nearby?

You will find everything all around our hotel! The hotel is situated in the centre of Heidelberg. The main attraction for shopping is the Hauptstraße, Germany’s longest pedestrian zone. Next to famous brands and stores, you will also find owner-managed shops that look back onto a long tradition. A very unique array of businesses awaits you when walking through the small side streets along the Hauptstraße. If you are looking for international Designers like Gucci, Prada, Hermes or Louis Vuitton, the best places to go are Mannheim (20 km from Heidelberg) or Frankfurt (80 km from Heidelberg). The closest outlet is in Metzingen (Outletcity Metzingen) which is 150 km away from the hotel.

What must I see to spend a unique weekend in Heidelberg?

Do you wish to spend an unforgettable weekend in Heidelberg? Then take a look at the recommendations on our Bucket List. Our Concierge has summarised his 10 highlights of Heidelberg there.

How far from the hotel is the closest playground?

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