Arrival
In the entrance areas you will find contactless hand disinfection stations. Room cards as well as ballpoint pens are hygienically cleaned and disinfected after each contact. We ask you to pay without cash if possible.

Hygienic cleaning & disinfection
We regularly clean and disinfect surfaces, handrails, door handles and other contact surfaces. Hand disinfection dispensers are available in our public rooms.

Lifts
We clean and disinfect our lifts several times a day.

Reception
A reception specialist is available as a "lobby manager" who proactively regulates the flow of guests or visitors so that there are no traffic jams or waiting times.

In addition to the existing supply and exhaust air, our public premises are equipped with very high quality room air purification devices which continuously destroy all airborne viruses and bacteria by UVC irradiation. And they do so with a 99.9% rate. In addition, the rooms are ventilated regularly.

Our service staff receive regular training on all infection control measures. These include comprehensive hand hygiene and avoidance of physical contact, correct handling of work clothing and materials and the correct use of cleaning agents and disinfectants.

Personal Staff
Our 2 housekeepers, 3 housekeeper assistants and 15 permanently employed chambermaids are very responsible in ensuring the highest level of cleanliness not only in the public areas but also in the rooms and function rooms.

Hygienic cleaning & disinfection
We clean and disinfect important contact points such as handrails and door handles on a regular basis. Contactless hand disinfection dispensers are available in the public areas. Comprehensive cleaning processes have been defined for cleaning the rooms.

Contactless service
Of course, you have the option of cancelling your room cleaning or having your room service carried out without personal contact.

Newspaper
On request, you will receive a daily newspaper for your exclusive use.

Hygienic cleaning & disinfection
We regularly clean and disinfect chairs, menus, handrails and other contact surfaces. Contactless hand disinfection dispensers are available on our premises.

Cloakroom
For hygienic reasons, we ask our guests to take their cloakroom with them to their seats.

Spacing regulations
Due to the generous arrangement of tables and chairs in our restaurant, we guarantee sufficient space. In order to maintain clear walkways and avoid close encounters, we mark defined entrances and exits. Upon arrival, we will be happy to seat you.

Air purification
In addition to the existing supply and exhaust air, our restaurants are equipped with very high quality room air purification units which continuously destroy all airborne viruses and bacteria by UVC irradiation. And they do so with a 99.9% rate. In addition, the rooms are ventilated regularly.

Contactless payment
We kindly ask you to pay cashless if possible.

Hygienic cleaning & disinfection
We clean and disinfect couches, tables, door handles and light switches regularly. Our fitness equipment is cleaned and disinfected after every training interval. Contactless hand disinfection dispensers are available in the wellness area.

Service
On arrival at our PANORAMA SPA, we provide you with towels, bathrobe and slippers.

Hygienic cleaning & disinfection
We regularly clean and disinfect utensils (e.g. pens and technology), chairs, tables, door handles and light switches. Contactless hand disinfection dispensers are available in the function area.

Cloakroom
For hygienic reasons, we ask our guests to take their cloakroom with them to the venue.

Equipment
We provide sufficient working materials (e.g. moderation cards) per participant for one-time use.

Premises
We guarantee you and your guests enough space by providing generous seating in our rooms. Ventilation facilities are available in all our rooms.

Individual bookings can be cancelled free of charge up to 48 hours/2 days before arrival - 12.00 noon CET. After this time, 90% of the agreed price for the overnight stay must be paid if it is not possible to re-let the room. Please note that separate cancellation conditions apply to special rate, group and package bookings.