Downloads
If you like, you are welcome to print out some information about our hotel. Here, you can find selected informational materials available to download and/or print:
Guest Directory
A
ADAPTER
Plug adapters and converters for various types of electrical appliances are available from our concierge.
AIR CONDITIONING
All our guest rooms and public areas are equipped with airconditioning systems. The room temperature can be regulated individually.
AIRPORT TRANSPORTATION
For further information and reservations regarding limousine or van service to the airport, please contact our concierge.
C
CAR RENTALS
Please contact our concierge, if you wish to rent or return a rental car.
CHAUFFEUR
Should you need the service of a chauffeur, please contact our concierge.
CIGARETTES / CIGARS
A coin operated cigarette machine is located in the cloakroom on the ground floor across the bar. Cigars may be purchased in the bar.
CINEMA / MOVIES
Heidelberg has a large number of movie theaters, showing movies for all likings. Our concierge is happy to help you find the right movie theatre.
COMPLAINTS
We hope that we will be able to meet all your needs with our services and amenities. If anything should not be to your satisfaction, please let Reception or our restaurant & banquet department know how they can serve you better.
CONCIERGE
Please dial 7 to reach our concierge.
COSMETICIAN
Please see Fitness & Beauty for further information.
COURIER
Our concierge can provide information on DHL, FedEX, TNT or UPS.
CREDIT CARDS
Our hotel accepts the following credit cards:
• American Express
• Visa Card
• Master Card
• Euro Card
• Diners Club
CRIBS
For our youngest guests, cribs, diapers, pacifiers, bottle warmers and other amenities are available. Please contact our concierge.
D
DEPARTURE
You are requested to remove your belongings from your room by noon on the day of departure. Please contact reception should you need to retain your room after 12:00 pm.
Please note, that there will be a charge of 50% of the room rate for the use of the room until 06:00 p.m. The full room rate will be charged, if the room is retained beyond 06:00 p.m.
Should you wish to change the length of your stay, please notify Reception at least one day prior to changes in your plans. We will be happy to store your luggage in our luggage room on the day of departure.
DINNER RESERVATIONS
Please notify our restaurant and banquet department if you would like to reserve a table for a meal. They will also be of assistance in selecting menus for dinner parties.
DIRECT DIAL
For an outside line press 0 before dialing the desired number. To reach another guest room, dial the room number.
DOCTORS / PHYSICIAN
If needed, our concierge can set up an appointment with a doctor. In an emergency, treatment can be arranged directly in your hotel room.
DOGS
We are also taking care of our four-legged friends. Please contact our concierge to arrange a dog bed, dog dish or water bowl for your room.
DO NOT DISTURB
In order to prevent any disruption, please switch on the light marked “Do not disturb” on the door to your room and turn the door handle to a locked position. If you do not wish to receive phone calls, please notify the switchboard operator.
DRESS CODE
We kindly ask our guest to refrain from wearing tank tops, shorts and sandals in the public areas and restaurants of the hotel. In addition, in our restaurant “Kurfürstenstube” gentlemen are requested to wear a suit and tie at the evening meals.
DRY CLEANING
Please see Laundry/ Ironing / Dry cleaning for further information.
E
E-MAIL
You can contact the hotel by e-mail at the following address: welcome@europaeischerhof.com.
EMERGENCIES
In case of any emergency, please contact our concierge, who will attend to you immediately.
EMERGENCY EXITS
All guest rooms and hotel facilities are equipped with signs that point to the nearest emergency exit. The hotel corridors have been equipped with fire alarms and smoke detectors. Further information can be found under Safety.
EVENTS
Please contact our banqueting department or meet department for further information on meetings, conferences and other events and for assistance in planning and reserving facilities.
EXCURSION / SIGHTSEEING / GUIDED TOURS AND BUS TOURS
Please contact our concierge for further information and arrangements.
F
FIRE
All guest rooms and hotel facilities are equipped with signs that point to the nearest emergency exit. All hotel corridors are equipped with fire alarms and smoke detectors.
FITNESS CENTER
Our complimentary fitness facilities are located in the spa are on the fifth floor and are open 24 hours. You can reach the fitness via the stairs or elevator. Follow the signs to the spa. For further information, please see Fitness & Beauty.
FLOWERS
Our concierge will be happy to order special flower arrangements. Vases are available from the head of housekeeping.
G
GALLERIES
Heidelberg has a large number of interesting galleries. For further information, please contact our concierge.
GARAGE
Next to the hotel entrance is a public underground garage with 200 parking spaces. Please contact our concierge if you would like to have a valet park your car or bring it up to the hotel entrance. Information on parking fees can be obtained from our concierge.
GIFT CERTIFICATES
Gift certificates for a wide range of hotel services and offers are available. Please contact our concierge for further information.
GOLF
There are a number of 18-hole golf courses near Heidelberg, the most famous of which is the PGA championship course in St. LeonRot. Please contact our concierge in order to reserve a tee time (usually available from Monday to Friday). On the weekends, guests generally need to be accompanied by a club member.
H
HAIR DRYER
There is a hair dryer in the bathroom in your room. If you would prefer to use a different model, please contact our concierge.
HOUSEKEEPING
Please contact our concierge to request service from the housekeeping staff.
I
INFORMATION
Our concierge will be happy to provide any information you may require.
INTERNET
Internet is in all our guest rooms and public areas free of charge.
INTERPRETERS
Our concierge will be happy to arrange for interpreting services for any language that may be needed.
IRONING
Please see Laundry / Ironing / Dry cleaning for further information.
J
JOGGING / WALKING
Scenic paths for jogging and walking are located just steps from the hotel along the river Neckar. Please contact our concierge for more information.
L
LAUNDRY / IRONING / DRY CLEANING
Laundry slips and bags can be found in your cupboard. Laundry items that are given to the maid or our concierge before 09:00 a.m. on weekdays will be laundered or dry cleaned on the same day. Our hotel offers express laundry and dry cleaning services weekdays after 09:00 a.m. On Sundays and public holidays our dry cleaning facilities are closed, although limited express laundry and ironing services are provided. For all express services an additional fee of 100% of the regular service fee will be charged. Any items that need ironing will be returned within one hour. Please contact our concierge for further information and services.
LIABILITIES
Your room is equipped with a small safe. You are encouraged to store your valuables in the hotel safe at the reception.
LOST AND FOUND
Please contact our concierge if you are missing any of your belongings.
M
MAIL
Letters and packages to be mailed can be given to our concierge. Mail sent to guests will be kept in their key pigeonhole at the reception or is delivered to their room upon delivery.
MAKE UP ROOM
Please turn on the light sign “Please make up room” when you leave your room or contact our concierge if you would like your room to be made up.
MASSAGE AND THERAPEUTIC TREATMENT
Appointments for any treatment you may require can be set up through our concierge or spa staff. The facilities are located on the 4th floor next to the spa.
MEDICATION
Our concierge can arrange to have prescriptions filled or purchase any over-the-counter medications you may require.
MEETINGS / CONFERENCES
Please contact our banquet & meet department for further information on meetings, conferences and other events and for assistance in planning and reserving facilities.
MENDING / SEWING KIT
Please contact our concierge if you have any mending needs, so that the housekeeping staff can see to them. A small sewing kit can be found in the wardrobe in your room.
MINI-BAR
Every room is equipped with a mini-bar. Please call room service to order additional items.
MUSEUMS
Heidelberg offers a large number of interesting museums. Please contact our concierge for further information.
N
NON-SMOKING ROOMS
Most of our rooms are non-smoking rooms.
P
PARKING FACILITIES
Parking is available in the public underground garage at the hotel. Please contact our concierge, who will park your car in the garage or pick it up for you. Information of parking fees can be obtained from our concierge.
PHARMACY
Our concierge can provide information as to which pharmacies are open outside regular opening hours.
PILLOWS
The pillows on our bed contain down. The head of housekeeping can provide you with hypoallergenic pillows or neck pillows or rolls upon request.
R
RADIO
Several radio stations can be received via your TV set.
RAILWAY CONNECTIONS
Please contact our concierge for any information you may require on railway connections from the central station in Heidelberg or Mannheim.
RAZORS
Electric and hand razors can be obtained from our concierge.
RECEPTION
In case you require any further information, please contact our reception.
ROOM KEY
All of our hotel doors have been equipped with top security locks please no not leave your key in the door. Be sure to give your room key back to our concierge prior to departure. You can also leave your key with the concierge when you leave the hotel during your stay.
ROOM RESERVATIONS
Please contact reception or our reservations department to change or make new reservations. Our concierge will be happy to assist you in making arrangements and reservations for other hotels as well.
ROOM SERVICE
Detailed information are available in the section on Restaurants & Bar.
RESTAURANTS
Detailed information are available in the section on Restaurants & Bar or contact our concierge.
S
SAFE
Your room is equipped with a small safe. You are encouraged to store your valuables in the hotel safe at the reception.
SAFETY
All our guest rooms and facilities are equipped with signs indicating the next emergency exit. The hotel corridors have been equipped with fire alarms and smoke detectors.
SAUNA / SANARIUM / STEAM BATH
Please see Spa Facilities for further information.
SECURITY
Your “Hotelpass” contains your hotel ID card. Please have it with you in order to receive your room key from the concierge and to have charges for services booked to your account. When you are in the room, please lock the door to your room by turning the latch. Please insert the safety chain as well. All guest rooms and facilities are equipped with signs that point towards the next emergency exit. The hotel corridors have been equipped with fire alarms and smoke detectors.
SHOE CLEANING SERVICE
If you like to use our shoe cleaning service, please place your shoes in front of your door by 02:00 a.m. During the day, please contact our concierge if you need to have your shoes cleaned.
SHOPPING
Heidelberg offers a wide variety of shops and department stores. Most of Heidelberg’s stores and boutiques are in the immediate vicinity of the Europäische Hof. Please contact our concierge for information on shopping in Heidelberg.
SOLARIUM
Our Solarium is located on the 5th floor next to the fitness center. Follow the signs to the Spa. The solarium is open 24 hours. Tanning beds are coin-operated. Please contact the Spa staff or our concierge for details.
SPA FACILITIES
Our Spa facilities include a swimming pool, sauna, samarium, steam bath and a tanning are. Our spa facilities are open from 09:00 a.m. to 09:00 p.m. They can be accessed directly from your room via the stairs or elevators. Please follow the signs to the spa Should you wish to use the spa facilities before the regular opening hours, please contact our concierge the day before.
SPORTS
Heidelberg and its surroundings offer a wide range of sporting activities. Please contact our concierge for further information.
STAMPS / KIOSK
Stamps and newspapers can be purchased from our concierge.
STATIONARY
Stationary is provided in the stationary folder in your room. Should you require additional stationary, please contact our concierge.
STEAM BATH
Please see Spa facilities for further information.
SWIMMING POOL
Please see Spa facilities for further information.
T
TANNING ROOM
Our tanning room is located on the 5th floor next to the fitness center. Follow the signs to the Spa. The solarium is open 24 hours. Tanning beds are coin-operated. Please contact the Spa staff or our concierge for details.
TAXI
Please contact our concierge to arrange for a taxi.
TELEPHONE
All our guest rooms are equipped with a telephone.
TELEVISION
Information on the various TV stations available is provided in the TV guide on your television set. A fee is charged for Pay TV. Once the selection has been made from the menu on the TV screen the fee will automatically be added to your bill. Please notify reception if you wish to have the Pay TV program deactivated from your room.
THEATER
For information on the current program or for ticket reservations, please contact our concierge.
TIES
Please contact our concierge if you wish to borrow a tie.
TOILETRIES
Various toiletries, such as razors, shaving cream, toothpastes, combs and other items are available from our concierge.
TRANSFER
If you would like to use our limousine service or arrange for a taxi or transfer service via van to Frankfurt airport or to the train station in Heidelberg or Mannheim, please contact our concierge for information and reservation.
U
UMBRELLAS
Our concierge can provide you with a large umbrella, if the umbrella in your room is not big enough
V
VOLTAGE
Germany uses a 220 volt/50 Hz AC. Converters and adapters are available from our concierge.
W
WAKE-UP SERVICE
Please notify reception or our concierge, if you wish to use our wakeup service.
WEATHER FORECAST
Please contact the reception, for information on the weather forecast.
WINE AND SPIRITS
Our hotel’s restaurant staff will be happy to assist you in purchasing wine and spirits as a gift or for you own use.
Spa & Wellness
Opening hours
PANORAMA SPA
Our Panorama SPA Club provides a haven of well-being high up over the roofs of Heidelberg. It consists of a sauna, sanarium, steam-bath, solarium, swimming-pool, the latest fitness equipment, and a sun terrace that commands a spectacular view of Heidelberg’s world-famous Castle.
Here, on an expanse of over 600 m², hotel guests and Heidelberg citizens in search of relaxation and recreation from the hectic bustle of modern life will find everything they need for the restoration of mind and body alike.
Our wellness and beauty area is also at your service for cosmetic treatments and massages.
OPENING HOURS
POOL:
Sunday – Thursday: 09:00 a.m. – 09:00 p.m.
Friday and Saturday: 09:00 a.m. – 10:00 p.m.
SAUNA:
Sunday – Thursday: 09:00 a.m. – 09:00 p.m.
Friday and Saturday: 09:00 a.m. – 10:00 p.m.
In case you would like to use the pool or sauna before the regular opening hours, please contact our concierge or reception.
CONTACT PERSON:
You can reach our Spa staff under +49(0) 6221 515 182 or you can send us an email to spa@europaeischerhof.com
Management Panorama Spa: Mrs. Mona Schulte-Zurhausen
Restaurant & Bar
Opening hours
PAMPER YOURSELF CULINARY
Our culinary diversity leaves nothing to be desired. We offer something for everyone.
The Europäische Hof offers deliciouse meals at the highest level in its FineDining-Restaurant. To assure, that the perfect meal is provided for every taste and different occasions, various dining venues are available.
OPENING HOURS
RESTAURANT „DIE KURFÜRSTENSTUBE“
Monday – Friday: 06:30 p.m. – 11:00 p.m.
Saturday, Sunday and Bank Holiday: 12:00 a.m. – 11:00 p.m.
During the month of May until Septemberg the restaurant is closed.
SUMMERRESTAURANT
May until September everyday Monday – Sunday 12:00 a.m. – 10:00 p.m.
BISTRO EUROP-TREFF
Monday – Friday: 09:00 a.m. – 06:00 p.m.
Saturday: 09:00 a.m. – 04:00 p.m.
Sunday and Bank Holiday closed
EUROPA BAR
Monday – Sunday: from 05:00 p.m.
CONTACT PERSON:
You can reach our F&B Department under +49(0) 6221 515 511 / +49(0) 6221 515 512 or you can write us an email to f-b@europaeischerhof.com
F&B Manager: Mr. Ingo Binz
„Die Kurfürstenstube“
The fine-dining restaurant Die Kurfürstenstube is renowned among connoisseurs for its superb cuisine and outstanding sevice.
You can either enjoy our menu or delicate à la carte dishes. In order to guaranty you your favorite table, we kindly ask you to make a reservation.
OPENING HOURS:
Monday until Friday from 06:30 p.m. – 11:00 p.m.
On weekends and bank holidays the restaurant is open from 12:00 a.m. until 11:00 p.m.
During the month May until September the restaurant is closed.
RESERVATIONS:
For reservations please contact our banquting department under +49(0) 6221 515 511 / +49(0) 6221 515 512 or contact our concierge.
Restaurant Fritz
The restaurant FRITZ is named in memory of Fritz Gabler, the founder of the Europäischer Hof. Here you can enjoy the classics of German cuisine and corresponding wines.
OPENING HOURS:
Monday until Friday from 12:00 p.m. – 06:30 p.m.
During the month of July and August the restaurant is closed.
RESERVATIONS:
For reservations please contact our banquting department under +49(0) 6221 515 511 / +49(0) 6221 515 512 or contact our concierge.
Brunch & Breakfast at the Europ-Treff
Breakfast, brunch or meals outside conventional opening hours – we will warmly indulge you in our cafeteria Europ-Treff.
OPENING HOURS:
Monday – Friday: 09:00 a.m. – 06:00 p.m.
Saturday: 09:00 a.m. – 04:00 p.m.
(Closed during the month of August)
RESERVATIONS:
For reservations please contact our Banquting Department under +49(0) 6221 515 511 / +49(0) 6221 515 512 or contact our concierge.
Summerrestaurant
Enjoy the sun and life in the heart of the city. Take a seat in our Mediterranean city oasis and give yourself a well-deserved break. Having once enjoyed the mild summer breeze, you will never forget it.
OPENING HOURS:
Our summerrestaurant is open during the month of May until September, daily
from 12:00 a.m. until 10:00 p.m.
RESERVATIONS:
For reservations please contact our Banquting Department under +49(0) 6221 515 511 / +49(0) 6221 515 512 or contact our concierge.
Europa-Bar
Attached to the lobby and connected to it, the cosy wood panelled Europa Bar invites not only hotel guests, but also Heidelberg’s citizens to linger.
OPENING HOURS:
Monday – Sunday: from 05:00 p.m.
Room Service
Room Service
Dear guest,
you can order in room breakfast from 06:30 a.m. until 02:00 p.m. There will be no additional fee.
Please notice, that we charge addition fees for the following:
Orders till € 20,00: € 5,00 service charge
Orders above € 20,00: € 10,00 service charge
You can find a detailed menu in your room.
For any orders please dial 7.
General terms and conditions
We would also be happy to personally send you additional information upon request. Use our enquiry form and we will contact you with the desired information as soon as possible.
Telephone: +49 (0)6221 515 501/502
Email: welcome@europaeischerhof.com
CONTACT
