LIVE RESERVATION

To make a reservation was never so easy before: you only need to enter the number of guests, the date and the daytime you want to attend and click ‘confirm’ to safe your reservation.
We are looking forward to see you!

„We love what we do.“

 
Guest satisfaction starts with employee satisfaction – so if you want to have contented guests, then you need to have contented employees. Of this, we are certain. Our employees are part of our extended family and our pride and joy. In a business philosophy based on trust and values such as fairness, attentiveness and sense of responsibility, it is our managerial duty to create a framework in which people can evolve and grow. Our credo “we love what we do” can only be lived within this kind of framework. By everyone in their – and especially in the right – position, alone and as part of the team. This is what drives us and is the deeper purpose of what we do: to create a place where people love what they do, so that they are able to give moments of joy to others, who will pay it forward. This sentence – “we love what we do” - sums up our attitude, it is the essence of our philosophy and the basis of our vision.
 
„Everyone can smile. A Concierge must smile from the heart.“
Tarik El Kehl, Head of Logis
„Everyone can smile. A Concierge must smile from the heart.“
Tarik El Kehl, Head of Logis
 

The cornerstones of our philosophy


1.
We trust our employees and create a framework in which they can use and further develop all of their skills
2.
We think, feel and act together and thereby mobilise a powerful source of energy (“swarm intelligence”)
3.
We are fair, attentive, generous, open, sincere, tolerant, responsible and reliable towards EVERYONE and EVERYTHING
4.
We oversee everything and it is our heartfelt wish that everybody who is connected with us is well and happy: our employees, our partners, our suppliers, our market competitors, the inhabitants and institutions of the region and our guests
5.
We see ourselves as part of a greater entity and take responsibility for the matters that affect us all, such as environment, society, health, economy and education

The over 160 employees – 40 of whom are trainees – are the soul of our hotel, our greatest treasure and we, as an entrepreneurial family, are incredibly proud of each and every one of them. Some have been with us for more than 40 years. That’s what makes family businesses like the Europaeischer Hof Heidelberg so special. The passionate commitment that you, as our guest, will feel during every moment of your stay is an expression of our sincere and heartfelt hospitality. This above average service is only possible because we are all guided by one vision!
 
„Guests notice when you cook with love and passion.“
Julien Schon, Executive Chef
„Guests notice when you cook with love and passion.“
Julien Schon, Executive Chef

Our vision

Our goal is to become the most warm-hearted luxury hotel and the most personal 5-star city hotel in Germany. We know that this kind of special service is not the result of applying a set of rules, but instead is an expression of an inner attitude. Making time for the guests, being attentive and approachable and providing service with that very personal touch - this is our definition of luxury. In addition to all of the other requirements of a 5-star hotel. Our goal is to preserve and to develop this special and historic place as a familiar home for travellers and as a bustling living room for the people of Heidelberg and everyone in the region. The Europaeischer Hof should be a place in which all employees feel happy and motivated by their work and wish to share their joy and passion with their guests. A place where guests not only like staying overnight, holding a conference, celebrating or meeting interesting people, but where they also feel completely comfortable and in the best of hands. Everyone, be it a supplier, partner, employee or guest, should feel sincerely valued, specially treated and understood. To sum up: The Europaeischer Hof is a place that makes people happy. This vision goes far beyond an economic goal and is the true motivation behind of all of our actions. This goal guides us every day and we pursue it with all of our hearts and with the greatest passion.


„We treat every guest individually. But each as well as the next!“
Ingo Binz, F&B-Manager
„We treat every guest individually. But each as well as the next!“
Ingo Binz, F&B-Manager
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